Chapter 15 Live out value from service

After affirming yourself, then learn to forget yourself.In the spirit of service to others, regain the strength within yourself.The meaning of life can last forever. In a book "Living Happier", which expounds the life wisdom of the Dalai Lama, there is a passage saying: Unhappy people are usually self-centered, withdrawn, and hostile.In contrast, happy people are generally more social, resilient, creative, and able to adjust to life's frustrations more easily than unhappy people.Most importantly, they are more giving and forgiving than unhappy people. indeed so.Assets go up and down, and life has joys and sorrows.Thinking for others everywhere and serving others all the time is the source of happiness and a demeanor that will never fade.

This is my deepest understanding in marketing work, and I have learned the most valuable life experience from here.If a person can really think for others and serve others all the time, not only will his career be very successful, but his family will also be very happy. A selfish lover will never be cute.Salespeople who want to make money out of customers' pockets are just as annoying. If a company thinks about how to sell its products and get more profits every day, it may be able to achieve short-term goals temporarily, but it is hard to say whether it can survive in the long run. Because the mission of modern enterprise management is to provide customer-satisfied services. If this can be achieved, the products can be sold smoothly, and profits will naturally follow.Only by holding such an idea can we have stronger competitiveness than others and realize the concept of sustainable management.

What machines can't do is the value that people can't be replaced As technology becomes more and more advanced, many people worry that they will be replaced by machines and have no room for a foothold in the workplace.This worry is not superfluous.Computerized machinery and equipment have indeed replaced many human beings who can only move but not think. If a person does not step up his studies and exert a more productive efficiency than having machines and equipment, he is destined to be eliminated. It sounds cruel, but it is true. However, this is also another new opportunity.It means that people can save energy and do other more valuable things.The key is what is more valuable?

If you still can't think of it for the time being, we can change the angle and think in reverse.For example: things that machines can't do are very valuable.It is also very valuable to be able to use the machine properly and let it play a more powerful role. With the rise of online marketing, consumers can purchase products online by themselves.Businesses do not have to bear the cost of shop rental and distribution costs, and consumers save travel time and parking costs.Many business personnel and store personnel may lose their jobs because of this.This is not an unfounded worry, but an urgent matter.

What should people who are about to lose their jobs do?There are only two options: First, provide good service, so that your customers are very dependent on you, without your face-to-face advice and personal service, they will lose the fun of shopping.So they would rather take the time to make a special trip and come to your store to buy in person for peace of mind. Second, move to the Internet marketing department, hide behind the computer screen, and continue to provide customers with more accurate services based on the results of database analysis. Find the true value from the competition between people and themselves

The value of service is actually the value of people. The value of people is something that machines will never be able to replace.For example: cordial greetings, heart-to-heart communication; consideration for others in every way, enthusiasm for serving others all the time, these are things that machines will never be able to do. Many companies use computerized automated switchboards to replace human workers, but I know the boss of a client who insists on using a real person as the switchboard.Although the company is also equipped with communication systems such as voice mail, he still considerately reserves an opportunity to talk to real people for customers who don't like talking to machines.

Of course, he seized every business opportunity because of it.At least his business wouldn't be paralyzed in the event of a power outage or phone system failure. You can see that all successful Internet marketing companies will not stop using human resources because they use a lot of computers and equipment. They just divert the precious assets of people to places with more added value, such as telemarketing department, customer service department, postal service department, event planning department, etc. There can be competition among people.There is also some competition between humans and machines.But the most critical thing is the competition between man and himself.In this competition, the most important task is actually to find your own value.After affirming yourself, then learn to forget yourself.In the spirit of service to others, regain the strength within yourself.The meaning of life can last forever.