Chapter 11 3. The only thing worth fearing is fear itself

Have you ever encountered this kind of situation at work: a certain problem is placed in front of you like a mountain, and it seems completely impossible to overcome it.Then, an inarticulate fear sets in, and you quickly succumb to problems as high as a mountain. It is not surprising that such a situation occurs, because some problems are indeed very difficult.But how reasonable is it to give up trying to solve a problem because of a fear of its difficulty? (1) If you dare not meet challenges, you will be easily afraid Let’s take a look at the experience of one of our young students, Ms. Long.Shortly after graduating from the Tourism Institute, Ms. Long worked as a receptionist in a famous hotel.Not long after she started working, she encountered a difficult problem.

That day, a guest from the United States anxiously reported to the duty manager that before coming to China, he had booked a joint ticket for the United States, Japan, Hong Kong, Beijing, Harbin, Shenzhen, and Singapore.However, due to negligence, a ticket to Harbin was not confirmed in time, and the scheduled flight was canceled by Hong Kong Airlines.This time he was in a hurry, he went to Harbin to sign the contract.If you can't arrive in time, it will cause great losses. The boss of the hotel immediately arranged for Ms. Long and another old receptionist to solve the problem.They went to the civil aviation ticket office together and introduced the relevant situation to the civil aviation conductor, hoping that she could help solve this problem.

But the conductor's answer was: Hong Kong Airlines canceled the flight, and it has nothing to do with us. Is there any other way?Why don't you just buy a ticket again.But when I asked, the tickets were all sold out. So they reiterated to the conductor again: this is a very important foreign guest, and if they fail to arrive in time, it will cause great losses.But the conductor's answer is still: Sorry, I can't do anything. Miss Long asked: Is there no other way? The conductor said: If you are an important guest, you can go to the VIP room for a try. They rushed to the VIP room immediately.But they were stopped at the door, and the staff asked them to show their VIP cards.This time they were dumbfounded again.At this moment, where can I apply for a VIP card?

Ms. Long was not reconciled, and reiterated the situation to the staff, but the staff still did not agree to let them in.She suddenly had an idea, so she asked: If I want to buy a motor ticket, who should I contact? The answer is: only the general manager.But I advise you not to look for it, tickets are very tight now! After hitting the wall so many times, the receptionist who went with me was already discouraged.She thought: If you want to find the general manager, I am afraid that there is no hope.So, she took Miss Long's hand and said: Forget it, there must be no hope, let's go back, anyway, we have tried our best.

At that moment, Ms. Long was also a little shaken, but she quickly denied her thoughts and walked towards the general manager's office without hesitation.After seeing the general manager, she told the ins and outs of the matter again.After listening, the general manager looked at her sweaty face, smiled slightly, and asked: How long have you been in this job? Knowing that she had just started working, the general manager was moved by her serious and responsible attitude, and said: We only have one mobile ticket, and we planned to keep it for other important guests.However, I am very touched by your professionalism and responsible attitude towards customers.That's it, here's your ticket.

When she delivered the air tickets to the eager guests, the guests were overjoyed.After the general manager of the hotel knew about it, he praised her in front of all the employees.Soon, she was exceptionally promoted to supervisor. She told this story while attending a club event we organized.I asked her: How can you do this? She replied: Actually, when my colleagues said there was no hope at all, I wanted to give up too.I have been rejected many times, and I am also afraid that I will still be rejected after meeting the general manager.However, I suddenly remembered the story of Roosevelt that you told us in your lecture, which gave me the courage to continue to work hard.

Franklin.When Roosevelt became president of the United States, the United States was in the period of the Great Depression, and the whole country was in panic.In order to revitalize the United States, Roosevelt decided to implement the New Deal, but to implement the New Deal, the people must first be inspired.To this end, he gave the American people a famous speech on overcoming fear, in which there is such a famous line: The only thing we have to fear is fear itself, vague, rash, and unreasonable fear itself! Roosevelt faced the problem squarely, despised difficulties, and took decisive measures, which not only led the United States out of the economic crisis, but also allowed the United States to join the anti-fascist war and ushered in the victory of World War II.

I think: the so-called ambiguous is not recognized clearly; the so-called rash is not prudent; In work and life, we often make the mistake of magnifying the problem for no reason before we really get in touch with it, so that we quickly fear, escape, and eventually defeat ourselves. In fact, most of the time, the problem is not as serious as we think, and we can solve it very well if we tear away the veil of reckless fear. (2) Force yourself to face The famous general Patton once said: If bravery is the absence of fear, then I have never seen a brave man.Even the most courageous people have their moments of fear.

So how do you free yourself from fear and develop true courage?The most effective way is to force yourself to face it. U.S. President Eisenhower had such an experience when he was a child: When he was five years old, he once went to his uncle's house to play.There was a pair of big geese behind my uncle's house, but when they saw him, the male geese rushed towards him screaming strangely.How could he stand such a threat!So he ran away desperately, crying to the adults. After being frightened several times, the uncle found an old broom and gave it to him, then pointed to the big goose and said to him: You can definitely defeat it! .

When the geese rushed towards him again, he was shaking with the broom in his hand.Suddenly, he plucked up the courage to roar, and swung his broom towards the goose.The goose turned around and ran away, and he chased after him closely. Finally, he gave the goose a hard blow, and the goose screamed and ran away.From then on, as long as the geese saw him, they would run away from him. From then on, he understood a truth: as long as you face the battle bravely, you can defeat your opponent. For a while, he was being chased every day on his way home from school by a stocky, aggressive boy his own age.One day, this scene happened to be seen by his father, so he yelled at him: Why do you allow that kid to chase you all over the street?Go and drive that kid away from me!

So, he had to stop and face the opponent he was afraid of.He started a violent counterattack, which immediately frightened his opponent, and he fled in a hurry.Eisenhower suddenly became more courageous, grabbed his opponent, and warned him sternly: If you dare to trouble me again, I will beat you every day. Through this incident, he further realized a truth: don't look at some people showing off their power, but in fact they are just strong outsiders and bluffing others. (3) People are three percent afraid of tigers, and tigers are seven percent afraid of humans When encountering enemies and tough opponents, fear is inevitable.But don't forget: you fear your opponent, and your opponent probably fears you, even more than you fear him.In this case, whoever dares to face it more will win. I have a friend who is a master negotiator and succeeds in almost every negotiation.He knows a lot of negotiating skills, such as understanding is the premise of influence, knowing yourself and the enemy, winning all battles, emphasizing reason, advantage, restraint and so on. These skills are enough to deal with ordinary opponents.But if you encounter an equally powerful opponent, in addition to skills, psychological quality is particularly important.He said: When I meet a real opponent, I will inevitably have some fears.Whenever this happens, I will use a sentence my father said to cheer myself up. People are three-pointed to be afraid of tigers, and tigers are seven-pointed to be afraid of people. People are three percent afraid of tigers, and tigers are seven percent afraid of people. This is so vivid and vivid.Both sides are afraid, just like a hunter who meets a tiger. The hunter is certainly afraid of the tiger, but the tiger is even more afraid of the hunter with a gun.People are only three percent afraid of tigers, but tigers are seven percent afraid of humans.In this case, why should we be afraid of this kind of tiger that looks like you are afraid of it, but in fact it is more afraid of you!