Chapter 27 6. Solving problems with a systematic approach

Many people encounter this kind of situation in the workplace. They originally did things with good intentions, but they didn’t expect it: things are done, but it’s thankless, and even the people you think should thank you complain and blame you. why? When this happens, it is probably because you only consider one point of the problem and not the rest. I once did an executive training in a certain company. After the training, the head of the company’s publicity department complained to me about a thing that had just happened that baffled her.The thing is, the company's design department has recently developed a new product.She thought the product was so good that she wrote a story about the new product and published it in a local news outlet.

This was originally a very good thing, not only publicized the company, but also publicized the design department.But she didn't expect that after the manuscript was sent out, the director of the design department had a lot of opinions on her, and she didn't even want to talk to her when they met.She didn't know what was wrong and asked me to help her out. I didn't answer her immediately, but went directly to the head of the design department to find out the situation, and quickly figured out what the problem was.It turned out that the head of the design department believed that publicity was a good thing, but the head of the propaganda department should not have released the manuscript without consulting them, which brought two bad effects:

First, the director of publicity did not have a good understanding of this new product, and some parts were not well written, which would be regarded as a joke by insiders.He felt it was an embarrassment to him. Second, this project was grasped by him alone. He wanted to personally report to the leader as soon as it was successful, and prepared a report carefully.But the leader was on a business trip at the time, and when he came back, the first thing he saw was the report of the propaganda minister, and the first thing he praised was the propaganda minister.He thought it was her intention to steal credit, so he had a bad opinion of her.

This kind of thinking greatly exceeded the expectation of the propaganda minister, especially the second point. She cried out that she was wronged, saying that she had misunderstood herself.But no matter what, it is a fact that others have opinions on her, and she has to admit that she has not done enough. If she had communicated with him in advance, such things could have been avoided. The enlightenment from this story is not only a matter of communication art, but also shows that when dealing with problems in the unit, we must understand: a unit is a system.The process of dealing with a problem is also a process of system processing.When considering to solve a certain problem, don't take an isolated, one-sided, or mechanical approach, but treat it as an organically related system.

The systems approach is one of the oldest and most creative ways of thinking.The system method mainly includes five aspects: the integrity of the system, the organic connection of the system, the hierarchy of the system, the environment of the system, and the dynamic development of the system.To master and use the system method well, one should do: (1) Turn point-to-point relationships into system relationships When running a business, lack of funds is a common occurrence.If you start a business with good prospects, but suddenly lack of funds, you cannot borrow from the bank, and it is difficult to raise funds from other places. At this time, what will you do?If you can't think of a better way for a while, then I hope the following story can give you some inspiration.

Once, when the hotel king Hilton was building a hotel, he suddenly encountered financial difficulties and the project could not continue.In the absence of any solution, he suddenly had a plan, found the businessman who sold the land to him, and told him that he had no money to build a house.The real estate agent casually said: Then stop working, and build it when you have money. Hilton replied: I know that.However, if the old building cannot go on, I am afraid that I am not the only one who suffers, and your loss may be greater than mine. Realtors are very puzzled.Hilton went on to say: You know, since I bought your land to build a house, the surrounding land prices have increased a lot.If my house is not built, the price of your land will be greatly affected.If someone publicizes that my house is not built down because the location is not good and I plan to move to a new site, I am afraid that your land will not be able to sell at a higher price.

what are you going to do then It's very simple, you build the house and sell it to me.Of course I want to give you money, but not now, but from the profits after the business, I will return it in installments. Although the boss of the real estate developer was reluctant, but after careful consideration, he felt that what he said was reasonable. Besides, he still admired Hilton's management ability, and believed that he would pay back the money sooner or later, so he agreed to his request. In the eyes of many people, this is a completely impossible thing to do. They buy land and build houses by themselves, but in the end, it is not themselves who pay for the construction of houses, but the real estate developers who sell the land to themselves, and buy the land. The money will not be paid at the time, but will be paid back from the future operating profits.But Hilton did.

Why is Hilton able to create such an unimaginable miracle for ordinary people? It is because he has used a kind of wisdom system wisdom, the most fundamental of which is that he has grasped that the relationship with the other party is not just a simple land transaction relationship, but a system relationship. middle. (2) Learn how one plus one is greater than two One plus one is greater than two, which is mainly due to the integrity and organic connection of the system.Let's take a look at the famous story of Tian Ji's horse racing.Sun Bin was a famous military strategist during the Warring States Period.Tian Ji, a minister of the State of Qi, liked to bet on horse races with his princes and grandchildren, but he always lost.So, Sun Bin said to Tian Ji: You just place a big bet, and I promise you will win.

When racing horses, Sun Bin asked Tian Ji to race his best horses against other people's middle horses, his middle horses against other people's low horses, and then use his low-grade horses against other people's high-grade horses.As a result, after three games, Tian Ji won two games. The reason why Sun Bin was able to secure Tian Ji's victory was that he treated the entire horse racing event as a system.Although the inferior horse had to lose in the competition with the opponent's superior horse, but in the other two games, they won every game.Doesn't this create a miracle that one plus one is greater than two?

(3) Miaozao self-solution system The highest state of the system is to create a self-solving system, that is, the problem can be solved by itself through the strong correlation and interaction between the elements. Here's a little thought exercise for you: In a certain place, because some factories discharge sewage, many rivers are seriously polluted.The relevant authorities have taken many measures, such as fines, etc., but they still cannot solve the problem.Please use your brains to think about it: How can the factory continue to produce without polluting the river? The famous thinker De.Bono's idea for this is: a law can be established that the water inlet of the factory must be established downstream of its own sewage outlet.

This seems like an unbelievable idea, but it can effectively promote self-discipline in the factory: If what you discharge is sewage, the input will also be sewage. In this way, can you not take measures to purify the output sewage?