Chapter 17 The twenty-ninth technique: the art of interjection in listening

Intervention means that the listener inserts his own words into what the other party is saying.A good listener, in the listening process, is good at grasping the opportunity, inserting his own words, or expressing that he is very interested in what he is talking about, or eliminating the other party's hesitation, strengthening his confidence in listening, or downplaying the other party's emotions, and giving emotional counseling, To help achieve the best listening effect. To interject, different methods should be adopted according to different objects. When the other party wants to talk to you about something, and you are afraid that you will be impatient to listen, you should seize the opportunity to insert a sentence or two to show that you are very interested in what he is talking about, and you are willing to listen, and give a harmonious speech. Talk about space.

For example: I know a little about what you're talking about. I'm also very interested in this. Please keep talking! In this way, it is conducive to narrowing the distance between the two parties, creating a harmonious conversation atmosphere for the other party, and making it easier to open up. When the confidant is very eager to tell you something but is incoherent, you can insert a sentence or two at the right time to summarize the central content of the other party's conversation and give a buffer space. For example: you mean your opinion is i agree with you This kind of interjection shows that you have understood the main points of the other party's conversation, so that the talker feels that you are listening carefully, and you can also take the opportunity to sort out the disordered order in the talk.

When the confidant is full of anger, can't control his emotions during the confidant, and even bursts into tears, you can insert a sentence or two at the right time to calm the other party's resentment and give emotional counseling. For example: I know you are angry. There is no way to encounter this kind of thing. You should think about it a little bit. This kind of interjection can ease the other party's anger and induce him to free himself from the emotions he cannot control, so that he can calmly complete his confession. If you are the boss of a company, when your employees report business to you and need your affirmation or support, you can insert a sentence or two at the right time to affirm what can be affirmed, praise what can be approved, and what can be praised. Support those who support, bring each other's emotional distance closer, and make each other feel ironed.

For example: That's great! Yes, yes, as it should be. It can be considered. This kind of interjection can enable the other party to get understanding and support, enhance confidence, and do business well. In short, the interjection in listening should be carried out flexibly in different forms according to different objects and situations.Sometimes you can also use auxiliary actions such as non-verbal expressions and postures to express your views and attitudes.But there is a limit, that is, you cannot express your views and attitudes in the interjection language, so as not to cause unnecessary trouble.