Chapter 24 Fifth Two ↓ Five Five Skills: Tips for Making Good Use of Criticism

Criticism is an art.Those who use critical language can convince people.What are the tricks of criticism?According to the application practice in daily life, the language of criticism can be classified into four categories: suggestive, consultative, vague and comforting. Fifth Second Technique Ⅰ: Suggestive Criticism This is not to criticize positively, but to imply the meaning of criticism in the conversation, so that the criticized can understand and accept it by themselves. Aube, the assistant to the general manager of a company, and his girlfriend Sarah decided to travel and get married, and went to the picturesque Switzerland for their honeymoon.When he was preparing for his departure, the general manager of the company asked him:

Have you decided to travel and get married? Aube said: Decided. The general manager asked again: Sincerely wish you all, when will you leave? Aube said happily: Just for a few days! The general manager Mo Ke said: well!The company is about to negotiate with a client and sign an important contract. You are the only negotiator. Who can replace you when you leave? In this dialogue, both parties have reasons: Aube and his girlfriend have decided to travel and get married, which is beyond reproach; the general manager has an important contract to sign, and the only negotiator cannot leave.The general manager of the company cannot criticize his assistant Obei, but when emphasizing Aubei's negotiating position, he implicitly implies criticism, and of course also contains expectations.The smart Aube will not fail to understand, and the result can be imagined without mentioning it.

The fifth and third techniques Ⅱ: Consultation-type criticism This is what it means to use the tone of asking for advice to contain criticism, and to build a ladder to let people step down. A fisherman was fishing with a rod in a fish pond.At this time, the owner of the fish pond came over.The fisherman's heart tightened: Oh no, not only will he be punished, but his fishing rod will also be confiscated!Unexpectedly, when the owner of the fish pond approached, he pointed to the sign prohibiting fishing in the pond, instead of reprimanding him, he said very politely: Wouldn't it be a waste of you to test the hook here, sir?

The fisherman blushed at the advice-seeking criticism from the owner of the fish pond, apologized quickly, put away his fishing rod and left. The owner of the fish pond turned criticism into asking for advice, which not only achieved the goal, but also maintained the other party's self-esteem, convinced the other party, and stopped the immoral behavior. Fifth and fourth techniques Ⅲ: Fuzzy criticism This is to replace direct name-calling criticism with vague words.Although it is not named, it actually refers to the name and has a certain degree of flexibility. When the relationship between Li and Song appeared to be broken, Lee Teng-hui replied to the reporter: "Governor Song is like Monkey King in Journey to the West. On the surface, he seems to be admiring that Song is as loyal as Sun Wukong and has boundless magic power, but at the same time he is implying that he is a Tathagata Buddha. No matter how much Song made trouble, he could not escape from his own palm.

Recently, the labor discipline of a company's employees has been loose, and the company manager held a staff meeting to rectify it.He said: Recently, most of the company's employees have good labor discipline, but there are also a few people who are not doing well, some are late, some leave early, and some go to work chatting Most, and some, of what is used here is also vague language.Using this kind of language not only takes into account the face of the employees, but also points out the existing problems. It is a criticism without naming names, and its effect is better than direct criticism by name.

Fifth and fifth techniques ◆Ⅳ: comforting criticism This is criticism that points out mistakes on the one hand and expresses affirmation on the other, giving comfort to those who have made mistakes. The assistant to the general manager of a company is negotiating a deal with a firm.At the negotiating table, the two sides were at each other's throats, refusing to give in to each other.Unexpectedly, the assistant of the general manager accidentally slipped his mouth when he was nervous, and revealed the reserve price of the company's products, which made the negotiation in a passive position and lost a large amount of income.Afterwards, the assistant regretted unceasingly and decided to take the blame and resign.At this time, the general manager of the company called him and said to him:

I understand your mood at this time. Your negotiation did cause some losses to the company, but generally speaking, the company still made money, and you have contributed a lot.The company still trusts you! After hearing this, the assistant was very moved.Later, he worked conscientiously, recovered a lot of losses for the company in various negotiations, and achieved good results repeatedly. Here, the criticism of the assistant by the general manager of the company is not so much a criticism as a consolation.Reflecting the language of criticism in the form of comfort is the trick of critical language.

Here I want to point out one thing in particular, that is, when criticizing, I must pay great attention to restraining my emotions, and check whether I am dissatisfied with the other party or have a feeling of anger, complaint, or reprimand that is about to explode?It's better to speak again after you calm down.You must understand that criticism is not a personal attack, but criticism is for correcting mistakes and for better cooperation.Otherwise, it will arouse antagonism and cause an irreversible deadlock.